Rules for membership expiry, account closure and service cancellation

Operator	Mypartener LTD
Website	https://www.mypartener.com
Last updated	01 June 2026
Contact	info@mypartener.com

 

This Cancellation Policy explains how Mypartener memberships end, how a member may close an account and what happens to access, profile visibility and payments following cancellation.

1 No automatic renewal

Mypartener memberships are one-time purchases. They do not renew automatically and no recurring membership payment is collected. At the end of the purchased period, paid features expire automatically unless the member actively selects another plan and authorises a new payment.

2 Membership expiry

When a paid membership expires, access to paid features ends. The account may remain registered with any limited features then available, unless the member requests account closure or Mypartener closes the account under the Terms and Conditions.

Mypartener may send service reminders before or after expiry, but a reminder does not renew the membership or authorise payment.

3 Cancelling during a membership period

A member may stop using the service or request account closure at any time. Cancellation prevents future use after closure but does not by itself create a refund for a membership already activated or used. Any refund request is assessed separately under the Refund Policy and applicable law.

Because no recurring billing applies, cancellation is not required to prevent a future automatic charge.

4 How to request account closure

Send an email to info@mypartener.com with the subject “Account Closure Request” from the email address registered to the account. Include your full name and profile or account identifier. Mypartener may take proportionate steps to verify the request before closing the account.

Do not include a password, complete card details, security code or one-time password in the request.

5 Effect of account closure

After a verified closure request is processed:

• the account will no longer be available for ordinary login and use;
• the profile will be removed from ordinary member search and discovery;
• active paid features will end;
• unused membership time will not automatically be transferred, credited or refunded;
• member-to-member communications may no longer be accessible; and
• some information may be retained where reasonably necessary for legal compliance, fraud prevention, dispute resolution, payment records, security, backups or the establishment, exercise or defence of legal claims.

Personal-data deletion and retention are handled in accordance with the Privacy Policy, the Data Protection Act 2017 and applicable regulations. Account closure does not require deletion of information that Mypartener must or is lawfully permitted to retain.

6 Profiles created for another person

Where an authorised relative or representative created a profile, Mypartener may require confirmation from the person represented before closing the account or releasing information. Mypartener may take additional steps where authority is disputed or where safety, coercion or fraud concerns arise.

7 Suspension or cancellation by Mypartener

Mypartener may restrict, suspend or cancel an account where reasonably necessary to:

• investigate suspected impersonation, catfishing, fraud or misuse;
• protect a member or the public from harm;
• address false or materially misleading profile information;
• respond to abusive, threatening, discriminatory or unlawful conduct;
• respond to a payment reversal, unauthorised-payment report or security event;
• comply with a legal obligation, court order or lawful request of a competent authority; or
• enforce a material breach of the Terms and Conditions.

Where appropriate and lawful, Mypartener will notify the member and may allow a reasonable opportunity to provide information or appeal. Immediate restriction may be used where delay could expose a person or the platform to harm.

8 Refunds following cancellation by Mypartener

If Mypartener permanently cancels a paid membership for reasons unrelated to the member’s breach, Mypartener will assess the unused portion and any appropriate remedy under the Refund Policy and applicable law. No refund is normally due where cancellation results from fraud, material misrepresentation, unlawful conduct or a serious breach, except where mandatory law provides otherwise.

9 Reopening or creating another account

A closed account may not always be restorable. A person whose account was terminated for safety, fraud or serious misuse must not create another account without Mypartener’s written permission. New registration remains subject to eligibility and verification requirements.

10 Processing time

Mypartener will acknowledge a complete closure request within a reasonable period and will normally aim to restrict ordinary profile visibility within 3 business days after verification. Complex safety, ownership or identity disputes may take longer. The member will be informed where additional information is required.

11 Complaints

Questions or complaints concerning cancellation may be sent to info@mypartener.com. Include the registered account details and a clear description of the issue. Nothing in this Policy limits a consumer’s right to contact a competent authority or seek a remedy available under Mauritian law.

12 Contact

Mypartener LTD
Registered in Mauritius
Website: https://www.mypartener.com
Email: info@mypartener.com