How to contact Mypartener LTD for support, safety, payments and privacy matters

Contact Mypartener LTD using the details below. To help us respond efficiently, use the recommended email subject and include only the information needed to identify your account or transaction.

Contact details

Mypartener LTD
Registered in Mauritius
Website: https://www.mypartener.com
Email: info@mypartener.com

What we can help with

• Registration, login, profile creation and account access.
• Identity verification and profile-review questions.
• Membership plans, payments and activation.
• Refund requests and billing enquiries.
• Account closure and cancellation requests.
• Reports of fake profiles, impersonation, catfishing, harassment, fraud or misuse.
• Privacy requests and questions about personal data.
• Technical problems affecting the website or mobile application.

Recommended email subjects

• General Support
• Identity Verification
• Payment or Activation Issue
• Refund Request
• Account Closure Request
• Report Misuse or Fake Profile
• Privacy Request

Information to include

• Your full name and registered email address or mobile number.
• Your profile or account identifier, if available.
• A clear description of the issue and when it occurred.
• For payment matters, the membership, payment date, receipt and transaction reference.
• Relevant screenshots or evidence, where appropriate.

For your security, never send your password, one-time password, card security code or complete payment-card number by email or message.

Expected response

Mypartener will aim to acknowledge ordinary support, refund, cancellation and privacy enquiries within 3 business days. Investigations involving identity, safety, payment providers, technical records or competing claims may require additional time. Any legally prescribed response period continues to apply.

Urgent safety concerns

If you believe a member presents an immediate risk of violence, exploitation or another emergency, contact the Mauritius Police or the appropriate emergency service first. Then report the account to Mypartener with the available profile details and evidence. Mypartener is not an emergency service.

Reporting fraud or misuse

Provide the profile identifier, relevant messages, dates and a factual description. Do not confront a suspected fraudster or send money. Mypartener may restrict the account while investigating and may cooperate with competent authorities where legally appropriate.

Complaints

If an issue remains unresolved, reply to the existing support conversation and request an internal review. Consumers may also contact the competent Mauritian consumer-protection or data-protection authority or use another remedy available under law.

Highlands,
Phoenix

5716 5851
5774 0751

Email:
info@mypartener.com

Office Time:
9 A.M. To 5 P.M.
Monday - Friday