How Mypartener LTD collects, uses, shares, protects and retains personal data

Operator	Mypartener LTD
Website	https://www.mypartener.com
Last updated	01 June 2026
Contact	info@mypartener.com

Mypartener LTD respects the privacy of members, website visitors and other people who communicate with us. This Privacy Policy explains what personal data we process, why we process it, who may receive it, how long it may be retained and the rights available under Mauritian data-protection law.

1 Who we are

Mypartener LTD is the controller of personal data processed through https://www.mypartener.com, the Mypartener mobile application and related matrimonial services, except where another organisation is identified as an independent controller. Mypartener LTD is registered in Mauritius.

2 Scope

This Policy applies to account registration, profile creation, identity and safety checks, matching and search tools, communications, memberships, payments, customer support, complaints, fraud prevention and use of our website and application. It should be read with the Terms and Conditions, Refund Policy and Cancellation Policy.

3 Personal data we may collect

Account and contact data, including name, email address, mobile number, password credentials in protected form, location and preferred language.
Profile data, including date of birth, age, gender, marital status, education, occupation, interests, family information, partner preferences and information you choose to include in your profile.
Photographs, videos and other content you submit or send to the service.
Verification data, including a government-issued identity document, document details, selfie, live video, verification result and information used to detect duplicate or fraudulent accounts.
Information that may fall within special categories under applicable law, such as religious belief, ethnic or community information, health or disability information, biometric information used for verification, but only where relevant, voluntarily provided or otherwise lawfully processed.
Membership and transaction data, including selected plan, price, date, payment status, transaction reference, refund or chargeback information and invoices. Complete card details are processed by the payment provider and should not be sent to Mypartener.
Usage and technical data, including IP address, device and browser information, login history, pages or features used, search activity, security events, cookies and similar identifiers.
Communications and support data, including messages sent to Mypartener, complaints, reports, call or contact notes and evidence submitted during an investigation.
Information supplied by another person who is authorised to create or manage a profile for you, together with information needed to verify that authority.
Information lawfully received from payment providers, app stores, fraud-prevention services, public sources or competent authorities.

4 How we collect personal data

We collect data directly when you register, complete a profile, purchase a membership, contact us, submit a report or use the service. We also collect limited data automatically through the website or application and may receive data from authorised representatives, service providers and lawful public or regulatory sources.

5 Purposes and lawful bases

Depending on the circumstances, Mypartener processes personal data because it is necessary to perform the service contract, comply with a legal obligation, pursue a legitimate interest that does not override your rights, protect vital interests, establish or defend legal claims, or because you have given consent or explicit consent where required.

To create and administer accounts and profiles and provide search, matching, communication and membership features.
To verify identity, age, contact details and profile authenticity and to reduce impersonation, fake profiles, catfishing, fraud and misuse.
To process memberships and payments, activate services, issue confirmations and administer refunds and chargebacks.
To moderate content, investigate reports, enforce the Terms and protect members and the platform.
To provide support, answer enquiries, resolve complaints and maintain evidence of service delivery and policy acceptance.
To secure, test, maintain and improve the website, application and user experience.
To comply with accounting, tax, company, court, regulatory, law-enforcement and other legal obligations.
To send necessary service, security, membership and administrative communications.
To send promotional communications where permitted and to respect opt-out choices.

6 Special category and verification data

Some matrimonial-profile information may reveal sensitive matters, including religious belief, ethnic or community background, health and disability. Identity verification may also involve photographs, video or biometric characteristics. Mypartener will process such information only where a lawful condition applies, including explicit consent where required, and only for stated matrimonial, verification, safety or legal purposes.

Providing optional sensitive profile information is voluntary. Withdrawing consent does not affect processing already carried out lawfully, but it may require the affected information to be removed and may limit related matching, verification or safety features.

7 Profile visibility and member communications

Information placed in a matrimonial profile is intended to be shown to other authorised users according to the platform’s visibility and privacy settings. Members should not publish information they do not want other members to see. Contact information, photographs and other fields may have separate visibility controls where the service provides them.

Messages and reports may be reviewed where reasonably necessary to investigate abuse, fraud, safety incidents, legal violations or breaches of the Terms. Mypartener does not undertake to monitor every member communication continuously.

8 Automated tools and recommendations

Search rankings and suggested profiles may use profile information, stated preferences, location, activity and compatibility filters. These tools assist discovery; they do not make a legally binding or similarly significant decision about whether a person may marry or communicate with another person. Members make their own decisions about profiles and interactions.

9 Sharing personal data

Mypartener may share personal data only as reasonably necessary with:

other members, according to profile visibility, communication and privacy settings;
hosting, cloud, communications, analytics, identity-verification, security, customer-support and technology providers acting under contractual duties;
banks, payment processors, card networks, app stores and fraud-prevention providers for transactions, refunds, disputes and chargebacks;
professional advisers, auditors and insurers where confidentiality protections apply;
law-enforcement bodies, courts, regulators or other competent authorities where disclosure is legally required or reasonably necessary to protect rights, safety or the public;
a purchaser, investor or successor in connection with a genuine corporate transaction, subject to lawful safeguards.

Mypartener does not sell or rent personal data to third parties for their independent marketing.

10 International transfers

Some service providers may process personal data outside Mauritius. Where an international transfer occurs, Mypartener will use a lawful transfer mechanism and appropriate contractual, organisational or technical safeguards, taking account of the destination, recipient and nature of the information.

11 Retention

Mypartener keeps personal data only for as long as reasonably necessary for the purpose for which it was collected and for legitimate legal, accounting, security and dispute-resolution needs. Retention is determined using the account status, membership period, sensitivity of the data, verification and safety needs, applicable limitation periods, legal duties and payment-provider requirements.

Active account and profile information is generally retained while the account remains open.
After closure, ordinary profile visibility is removed and data is deleted, anonymised or restricted when no longer required.
Identity documents and verification materials are retained only for the shortest period reasonably necessary for verification, fraud prevention, complaints or legal compliance; a verification outcome may be retained longer than the underlying document.
Transaction, refund, chargeback and policy-acceptance records may be retained for applicable accounting, tax, contractual, regulatory and dispute periods.
Security logs, reports and evidence may be retained while reasonably necessary to protect users, investigate misuse and establish, exercise or defend legal claims.
Backups are deleted or overwritten through controlled cycles and are not used for ordinary business purposes after account deletion.

12 Security

Mypartener uses proportionate administrative, technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Access is limited according to role and business need. No internet service can guarantee absolute security, so members should use a strong unique password, protect verification codes and report suspected account compromise promptly.

13 Data breaches

Mypartener will assess suspected personal-data breaches, take reasonable containment and remediation steps, and notify the Data Protection Commissioner and affected individuals where notification is required by applicable law.

14 Your rights

Subject to the Data Protection Act 2017, applicable regulations and lawful exceptions, you may have rights to:

receive information about how your personal data is processed;
request access to your personal data and a copy of it;
request correction of inaccurate or incomplete personal data;
request erasure where there is no lawful reason to continue processing;
request restriction of processing in qualifying circumstances;
object to certain processing, including direct marketing;
withdraw consent where processing is based on consent;
receive qualifying data in a portable format where the law provides that right;
raise concerns about qualifying automated decision-making; and
complain to the Data Protection Commissioner of Mauritius.

15 Exercising your rights

Email info@mypartener.com with the subject “Privacy Request” and identify the right you wish to exercise. Mypartener may request proportionate information to verify your identity and authority before acting. Do not email passwords, one-time codes or complete payment-card details. Requests will be handled within the period required by applicable law, subject to lawful extensions or exceptions.

16 Marketing choices

You may opt out of promotional email or messaging using the unsubscribe method provided or by contacting Mypartener. Opting out of marketing does not stop essential account, security, transaction, membership or support communications.

17 Cookies and similar technologies

The website or application may use essential cookies or similar technologies for login, security, preferences and core operation, and may use analytics or marketing technologies where permitted. A separate cookie notice or consent tool should describe the technologies in use and provide available choices. Browser settings may also allow cookies to be restricted, although this can affect functionality.

18 Children

Mypartener is intended only for adults aged 18 or over. We do not knowingly permit a person under 18 to create a matrimonial profile. If we learn that a child’s data has been submitted, we will investigate and take appropriate action, including restriction or deletion where required.

19 Third party links

The service may link to third-party websites, app stores or payment services. Their privacy practices are governed by their own notices. Mypartener is not responsible for a third party’s independent processing.

20 Changes to this Policy

Mypartener may update this Policy to reflect legal, regulatory, security or service changes. The updated date will be shown, and material changes will be communicated where reasonably practicable or legally required.

21 Contact and complaints

Mypartener LTD
Registered in Mauritius
Website: https://www.mypartener.com
Email: info@mypartener.com

Privacy enquiries and requests should be sent to the email address above. If you believe your concern has not been resolved, you may contact the Data Protection Commissioner of Mauritius or pursue another remedy available under applicable law.